Terms & Conditions

These are the terms and conditions and  privacy notice of Kelly Hurst and Debbie Walby trading as Kelly and Debbie-Entertainers (Entertainment Explosion Uk). In this document, “we”, “our”, or “us” refer to Kelly and Debbie- Entertainers (Entertainment Explosion Uk.)

Our registered address is at 7 Woodland Road. Crynant. SA10 8RG.

 

 

Terms and Conditions For Provision Of Services

Please read our terms & conditions carefully, they govern our relationship with you and supply of services to you and constitutes a legal agreement. Please read carefully.

By booking our services you agree that you have read and understood these terms and conditions.

Covid 19

Kelly and Debbie-entertainers have ensured that their entertainment services have been adapted in line with government guidelines to guarantee the same amazing engaging fun, whilst still making sure safety is at the heart of what they do.
Kelly and Debbie – Entertainers will follow the current government guidelines relating to COVID-19.
Kelly and Debbie- Entertainers will not be permitted to provide entertainment if they arrive at the venue and the numbers of guests exceed the current government laws/guidelines. In this instance no refund or re-booking service will be given.
Kelly and Debbie – Entertainers have put measures in place to meet government guidelines and will encourage the current legislated social distancing measures. However, social distancing between the children and adults present remains the responsibility of the client. Kelly and Debbie-Entertainers cannot be held accountable for the client’s guests breaking social distancing rules.
Kelly and Debbie- Entertainers cannot take any responsibility for any party attendee who appears unwell during or following the booking, or who shows any symptoms of COVID-19.

 

Booking Our Entertainment Services

A party/event is not booked and confirmed until either the booking fee has been paid by the agreed date and cleared into our bank account, or the full amount has been paid and cleared. You will receive a confirmation from us, acknowledging payment and confirming the booking.
**Please note during Covid 19 restrictions and for health and safety reasons Kelly and Debbie – Entertainers will not be handling cash and will therefore require full payment paid and cleared into their bank account 48 hours before attending the event
For bank transfer payments, we require an email from you to notify us that the payment has been made and for the booking fee or full payment to have cleared into our bank account. You will then receive a confirmation from us acknowledging payment and confirming the booking
Please note that until you have had a confirmation email from us acknowledging payment, our services are not booked.
The price quoted at the time of booking is the price that the company (Kelly and Debbie-Entertainers) and the consumer (you) agree upon and must be paid as such. The agreed price cannot be used with other offers (seasonal or otherwise) discounts, or promotions. The price quoted is non-negotiable

 

Payment For Entertainment Services

Unless you have already paid the balance in full, the remaining balance for the entertainment must be paid in cash on the day of the event/party to Kelly and Debbie-entertainers**. Please note personal cheques will not be accepted.
**Please note during Covid 19 restrictions and for health and safety reasons Kelly and Debbie-Entertainers will not be handling cash so require full payment for their entertainment services paid and cleared into their bank account 48 hours before attending the event.

 

In the case of invoices & purchase orders this will have been pre-arranged and agreed at booking with Kelly and Debbie- Entertainers.

 

Cancellations. Refunds. Rescheduling

Full cancellation of an event booking by the client must occur at least 14 days prior to the event date otherwise the full event fee will be required.
The Booking Fee is non-refundable unless Kelly and Debbie-Entertainers cancel the booking.
In the case of a government directed lock-down due to Corona-virus; Kelly and Debbie-Entertainers agree to carry over the booking fee to an alternative date (see re-booking service), or towards payment for an alternative service such as a zoom party/event or pre-recorded message.

 

Re-booking Service

If the client needs to change the date of the event due to severe weather, illness, family emergency or a government directed lock down because of Corona virus the client may postpone a booked event to another preferred date, subject to availability. The new date needs to be within 6 months of the clients original booking.
In the event of adverse weather, serious illness or unforeseen circumstances on our part, Kelly and Debbie-Entertainers reserve the right to cancel the event and offer an alternative date. In the very unlikely event that this does happen, Kelly and Debbie- Entertainers will liaise with the client and give as much notice and help as possible.

 

Responsibilities

There must be a minimum of at least one adult present during the entertainment. The safety of the children lies with the responsibility of the adult guests present not Kelly and Debbie-Entertainers
By booking entertainment services with Kelly and Debbie – Entertainers you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Kelly and Debbie-Entertainers from any liability associated with accidents or damage caused to furniture, fixtures or fittings or property of any kind not belonging to Kelly and Debbie-Entertainers.
To the fullest extent permissible by law, Kelly and Debbie-Entertainers do not assume responsibility or liability for accidents or damages during your party/event
If parties/events are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities and entertainment services being provided by Kelly and Debbie-Entertainers

Privacy Notice

This is the privacy notice of Kelly Hurst and Debbie Walby trading as Kelly and Debbie-Entertainer (Entertainment Explosion Uk). In this document, “we”, “our”, or “us” refer to Kelly and Debbie. Entertainment Explosion Uk.

Our registered address is at 7 Woodland Road. Crynant. SA10 8RG.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Data we process.

When do we collect data?

  • When you visit our website
  • When you make a booking
  • When you engage with us on social media.
  • When you contact us by any means to make enquiries
  • When you comment on or review our products and services.

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity includes information such as your first name, last name, title, and other identifiers that you may have provided at some time. E.g. First name, age and gender of birthday child

Your contact information includes information such as your email address, telephone numbers and any other information you have given to us for the purpose of enquiry or booking an event.

Transaction data includes details about payments or communications to and from you and information about entertainment services you have booked with us.

Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Your profile If you interact with us through social media platforms, includes information such as your social media usernames, to help us respond to questions, comments and any feedback.

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

For example, we may aggregate profile data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When you make a booking for an event with us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at shows@kellyanddebbie.co.uk. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  • posting a message on social media platforms
  • tagging an image
  • clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at shows@kellyanddebbie.co.uk

Complaints regarding content on our website.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise.

At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us.

Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

Data may be processed outside the European Union

Our website is hosted in UK

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us. Contact us at shows@kellyanddebbie.co.uk

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.